Mortgage  Question?
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What To Do If Lender Does Not Credit Mortgage Payment?

What can you do if your lender does not give you credit for mortgage payments you make. I have bank statements that show that I made the payments.

Harry Jensen, Trusted Mortgage Expert with 45+ Years of Experience
, Trusted Mortgage Expert with 45+ Years of Experience

Your lender is required to provide you a loan payment history that documents any payments you have made as well as your principal loan balance over the course of your mortgage. You can compare the loan payment history to your bank statements to confirm that payments you made to the lender are reflected on your mortgage account. If there are differences between your loan payment history and your bank statements you can request that the lender correct any discrepancies. When you make the request, you should provide supporting documents including your bank statements that show that the payments were in fact received.

If the lender refuses to correct your account you should contact a real estate attorney to pursue the matter. If you do not want to pay for a real estate attorney you can contact your state attorney general or the Consumer Finance Protection Bureau (CFPB) to review your situation more closely. It may also be helpful to let your lender know that you are either retaining an attorney or contacting your attorney general or the CFPB. I hope your situation is resolved quickly.

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About the author

Harry Jensen, Mortgage Expert

Harry is the co-founder of FREEandCLEAR. He is a mortgage expert with over 45 years of industry experience. Over his career, Harry has closed thousands of loans for satisfied borrowers and now offers his advice and insights on FREEandCLEAR.  Harry is a licensed mortgage professional (NMLS #236752). More about Harry

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