Mortgage lending, including junior or subordinate liens such as home equity loans and lines of credit (HELOC), is governed by both federal and state laws. Additionally, debt collection practices are also regulated at both the federal and state levels.
If you believe that a mortgage lender, servicer, junior lien holder or debt collector is acting in bad faith or potentially not following applicable regulations, your best course of action is to contact both federal and state regulators to look into the matter.
At the federal level, you can contact the Consumer Financial Protection Bureau (CFPB) with mortgage and debt collection issues or questions. You can also file a complaint by visiting their website below.
CFPB Consumer Complaint Website
At the state level, your best course of action is to contact your state attorney general’s office about consumer lending matters. The attorney general’s office may refer you to a different state regulatory agency or office to look into the matter further, but it is a good place to start.
Finally, depending on the nature and magnitude of your issue, you may also want to contact a qualified real estate attorney to represent your interests with the lender, debt collector and relevant federal and state regulators.
Mortgage Lending Regulations: https://www.consumerfinance.gov/policy-compliance/guidance/
Debt Collection Regulations: https://www.consumerfinance.gov/consumer-tools/debt-collection/