AmeriHome Mortgage Company

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AmeriHome’s customer service is NONEXISTENT. They were delinquent on my property tax payment. They kept telling me they had paid my tax bill, but they either didn't or messed up the money wire. I had to call them five times, and NOT ONE PERSON helped me. They blamed everything on my county property tax office. I finally had to resort to sending a nasty message online. Finally, a supposed "supervisor" called me. He promised to investigate the issue and call me back within three business days. I never heard back from anyone. They couldn't own up to the fact that they were in the wrong. Instead of taking responsibility, they chose to let me continue to believe my taxes remained unpaid. I finally called my county tax office for the fourth time and learned that AmeriHome paid my taxes the day I spoke to the "supervisor." I spent that time in between trying to figure out how I was going to come up with a second property tax payment. I was so stressed over the whole situation. This company is the WORST mortgage company I've ever dealt with. I didn't choose this company--my mortgage broker sold my mortgage to them. I'm so disgusted that this is what I'm stuck with. If customer service is essential to you, DO NOT use this company. They are AWFUL!

We refinanced our home with SeaTrust mortgage in 2020 and it was sold to AmeriHome Mortgage. We set up our monthly mortgage draft so that we would pay the specified amount to escrow each month with our mortgage payment. AmeriHome was supposed to be taking money out of escrow and paying our home insurance with it. They were taking money out of escrow but it was not being put towards our insurance. Last week, our septic broke and flooded gallons upon gallons of septic water back into our home. I contacted our insurance company to file a claim and found out that AmeriHome had not been paying our insurance company out of our escrow, so they canceled our policy and we were not covered for the damage. It took days to get a response from Amerihome and once we were able to we were told that they were "working diligently" on a solution. Meanwhile, our family of four with small children including a baby sat in a category three disaster home. Disaster Relief couldn't start removing the toxic waste from our home because they didn't have anyone to send the bill to. They came to our home this morning to access the damage but could not start the process of removing the damage because they do not have an insurance company to bill. We are going on a week with no solution, and have been unable to contact Marissa Solano, who is supposedly handling the issue at AmeriHome Mortgage. We are desperate for a solution but can not get the help we need.

Amerihome is not the worst mortgage company to deal with. They are the absolute worst of ANY company to deal with. I can not in good conscience even give them a single star. There is nothing, and I mean absolutely nothing that would qualify as a saving grace about this company. They hold the record in my book as far as poor customer service, hold times (1 1/2 hours on one call), agents who are unequipped to help with some of the issues, and complete lack of return calls and follow up. I made my first payment by ACH bank draft as required, then immediately set up auto pay. Auto pay did not go into effect because THEY somehow misplaced the ACH payment and had great difficulty in locating it. They started sending me letters after a few months saying I was in default and even threatening foreclosure. I called several times to try to straighten out THEIR problem, spent countless hours on hold, and all to no avail. They are still sending me letters saying, quote: "To date, you have not reached out to discuss your loan". SAY WHAT?????? I have always had excellent credit, but now they have sent a bad credit report to Equifax, and AmeriHome told me they would not reverse their decision. I could go on and on about their incompetence but it would be volumes. Bottom line is for your sanity...stay away from this company at all costs!!!!!! If I could afford it during these trying times, I would not hesitate to refinance through a bank or some other mortgage company that knows how to help and treat their clients.My rating is a very firm minus 10 stars, unfortunately I had to put at least one star to be able to post this.

THIS IS THE WORST MORTGAGE COMPANY I HAVE EVER DEALT WITH!!!! They paid mine and someone else's county taxes out of my escrow account. After I warned them of their mistake, they still paid the other person's taxes. Then, they tried to make me pay for the other person's taxes. No one will answer the phone or call you back.

They purchased my loan and can't figure out that my escrow pays my hazard insurance. Instead they threaten me that they will purchase a policy for me that will be significantly higher and provide less coverage. How do they purchase my loan and not perform due diligence to see that my escrow covers my existing hazard insurance? Stay away from them.